PRIVACY STATEMENT

Goolara respects your privacy and is committed to protecting the personal information you share with us. Goolara produces the software Symphonie for email marketing. Your interaction with Goolara could fall into one of three categories, for which different privacy rules apply:


1 - You could be a visitor to our website, interested in our Symphonie product.

2 - You could be a customer of ours, having paid us for the use of Symphonie.

3 - You could be a recipient of an email sent by Symphonie, either from Goolara’s network or from a customer who uses Symphonie in their network.

1 - Privacy for visitors

Goolara does not collect any information for visitors to our web site unless the visitor explicitly requests to be contacted, either through the contact form, by requesting a demonstration of the software, by requesting a white paper, guide, or other publication from us, or by asking to sign up for our newsletter. In each of these cases the information we collect is your name, your company name, and some way to contact you, either a phone number or email address. Goolara may use this information to contact you and solicit your business, or to respond to your request for information.

Goolara’s web site may collect information that could be considered personal information in some areas, including IP address and any information provided by your browser, such as your browser vendor or operating system. Some areas of the website, such as the area to download whitepapers, requires the use of cookies.

Goolara offers a blog of news, and if you add comments to the blog these may be shared publicly.

European users who provided contact information to Goolara and now wish to have that data “forgotten” or want a copy of the data you provided us, please contact Goolara at support@goolara.com or call us at 1-888-362-4575.

2 - Privacy for customers

If you are a customer of Goolara’s, having paid us for the use of our Symphonie product, then we have a contract in place with you that has explicit rules about how you can use our software to reach out to email recipients and states that you must follow all laws regarding unsubscribes, handling complaints, and follow CAN-SPAM and other laws.


European customers who wish to be “forgotten” must first terminate their business with Goolara, as we are unable to provide services to unknown customers. If you want a copy of the personal data Goolara has collected on you, contact Goolara at support@goolara.com or call us at 1-888-362-4575. Note that we will not provide financial details, such as your credit card numbers, in order to safeguard this information.

3 - Privacy for email recipients

Goolara provides the Symphonie software for email marketing, and in the case of our hosted offering, provides the infrastructure (computers and networking) so customers can use the software. If a customer is using the hosted version of Symphonie, any data they upload into the system is stored in a database under Goolara’s control, and that data could be seen by Goolara employees. Goolara has tight restrictions limiting employee’s ability to access this data and works to ensure that the data is only viewed when required to support the customer.

Goolara does not control what data is stored in the Symphonie system, nor does Goolara have any control over how the customer collects or uses this data. Goolara simply provides the software to enable customers to utilize email marketing services.

When you are sent an email message, or when you interact with that message, Symphonie may automatically collect some data including information about your IP address and information provided by your browser.

By the contract we have with each customer using Symphonie each email message sent by the system must have a method to unsubscribe, as per US and other laws.

You also have the right to be “forgotten” and have your personal data erased. To request to be forgotten, please contact the company using Symphonie that is sending you email. If you are unable to get resolution from that company, you may contact Goolara using the support@goolara.com email address, and we will try to help you.

European users may also request a copy of your person data stored in Symphonie. To request this data, please contact the company using Symphonie that is sending you email. If you are unable to get resolution from that company, you may contact Goolara using the support@goolara.com email address and we will try to help you.

Goolara will never use the personal data stored in Symphonie for any purpose other than to support the customer using the software. Explicitly, Goolara will never provide this data to any other company or anyone unless required by law.

General Information

Goolara complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union to the United States. Goolara has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov/

Goolara does not provide any personal data to any other companies today, and has no plans to do so in the future. Should we decide to begin providing personal data, we would provide the required “opt-in” and “opt-out” options to European clients as required by https://www.privacyshield.gov/article?id=2-CHOICE. Goolara is liable for onward transfers to third parties and will comply with the Notice and Choice Principles before transferring Personal Data to a Third Party who is not an agent of Company.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Goolara LLC is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Goolara LLC may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.


OTHER WEBSITES AND LINKS

Goolara will not transfer your personal information to third parties without your consent. When you visit our website or accept receiving email communications from us, understand that these electronic communications may contain messages or links to third party websites. If you choose to visit a third-party website, you do so of your own free will. Goolara does not govern information collected on third-party websites, and we assume no responsibility for any misuse of your information by any third party.

CHILDREN’S PRIVACY

Goolara is committed to protecting the safety and privacy of young people using the Internet. We do not knowingly collect personally identifiable information from children under the age of 13 and believe that children should get their parents' or guardians' consent before giving out any personal information.

OTHER INFORMATION

Because Goolara is a global company, your personal information may be shared with other Goolara offices or subsidiaries around the world. All such entities are governed by this Privacy Statement or are bound by appropriate confidentiality and data transfer agreements.

DISCLOSURE OF DATA

Goolara will not share your personal information with outside third parties without your prior consent, however Goolara will disclose your personal information if required to do so by law, to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our websites.

COMPLAINT RESOLUTION

In compliance with the Privacy Shield Principles, Goolara commits to resolve complaints about our collection or use of your personal information. EU and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Goolara's Data Protection Officer (DPO), at dpo@goolara.com or call 1-888-362-4575.

Goolara has further committed to refer unresolved Privacy Shield complaints to Judicial Arbitration and Mediation Services, Inc. (JAMS), an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please visit https://www.jamsadr.com/file-an-eu-us-privacy-shield-claim for more information or to file a complaint. The services of JAMS are provided at no cost to you.

Contact Us

If you have any unresolved privacy or data use concern that we have not addressed satisfactorily, please contact us via DPO@goolara.com. We will investigate and attempt to resolve complaints and disputes regarding the use and disclosure of personal information in accordance with this Privacy Policy and in accordance with applicable law.

Under certain conditions, as specified on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted. You also have the right to file a complaint with a competent data protection authority if you are a resident of a European Union member state.