PRIVACY STATEMENT

Goolara respects your privacy and is committed to protecting the personal information you share with us. Goolara produces the software Symphonie for email marketing. Your interaction with Goolara could fall into one of three categories, for which different privacy rules apply:

1 - You could be a visitor to our website, interested in our Symphonie product.

2 - You could be a customer of ours, having paid us for the use of Symphonie.

3 - You could be a recipient of an email sent by Symphonie, either from Goolara’s network or from a customer who uses Symphonie in their network.

1 - Privacy for visitors

Goolara does not collect any information for visitors to our web site unless the visitor explicitly requests to be contacted, either through the contact form, by requesting a demonstration of the software, by requesting a white paper, guide, or other publication from us, or by asking to sign up for our newsletter. In each of these cases the information we collect is your name, your company name, and some way to contact you, either a phone number or email address. You have the right to correct, amend, or delete personal data that is demonstrated to be inaccurate. Goolara may use this information to contact you and solicit your business, or to respond to your request for information.

Goolara’s web site may collect information that could be considered personal information in some areas, including IP address and any information provided by your browser, such as your browser vendor or operating system. Some areas of the website, such as the area to download whitepapers, requires the use of cookies.

Goolara offers a blog of news, and if you add comments to the blog these may be shared publicly.

European users who provided contact information to Goolara and now wish to have that data “forgotten” or want a copy of the data you provided us, please contact Goolara at support@goolara.com or call us at 1-888-362-4575.

2 - Privacy for customers

If you are a customer of Goolara’s, having paid us for the use of our Symphonie product, then we have a contract in place with you that has explicit rules about how you can use our software to reach out to email recipients and states that you must follow all laws regarding unsubscribes, handling complaints, and follow CAN-SPAM and other laws.

In compliance with the General Data Protection Regulation (GDPR), European customers have the right to receive their data or be "forgotten" as they wish. European customers who wish to be “forgotten” must first terminate their business with Goolara, as we are unable to provide services to unknown customers. If you want a copy of the personal data Goolara has collected on you, contact Goolara at support@goolara.com or call us at 1-888-362-4575. Note that we will not provide financial details, such as your credit card numbers, in order to safeguard this information.

3 - Privacy for email recipients

Goolara provides the Symphonie software for email marketing, and in the case of our hosted offering, provides the infrastructure (computers and networking) so customers can use the software. If a customer is using the hosted version of Symphonie, any data they upload into the system is stored in a database under Goolara’s control, and that data could be seen by Goolara employees. Goolara has tight restrictions limiting employee’s ability to access this data and works to ensure that the data is only viewed when required to support the customer.

Goolara does not control what data is stored in the Symphonie system, nor does Goolara have any control over how the customer collects or uses this data. Goolara simply provides the software to enable customers to utilize email marketing services.

When you are sent an email message, or when you interact with that message, Symphonie may automatically collect some data including information about your IP address and information provided by your browser.

By the contract we have with each customer using Symphonie each email message sent by the system must have a method to unsubscribe, as per US and other laws.

You also have the right to be “forgotten” and have your personal data erased. To request to be forgotten, please contact the company using Symphonie that is sending you email. If you are unable to get resolution from that company, you may contact Goolara using the support@goolara.com email address, and we will try to help you.

European users may also request a copy of your person data stored in Symphonie. To request this data, please contact the company using Symphonie that is sending you email. If you are unable to get resolution from that company, you may contact Goolara using the support@goolara.com email address and we will try to help you.

Goolara will never use the personal data stored in Symphonie for any purpose other than to support the customer using the software. Explicitly, Goolara will never provide this data to any other company or anyone unless required by law.

CHILDREN’S PRIVACY

Goolara is committed to protecting the safety and privacy of young people using the Internet. We do not knowingly collect personally identifiable information from children under the age of 13 and believe that children should get their parents' or guardians' consent before giving out any personal information.

OTHER INFORMATION

Because Goolara is a global company, your personal information may be shared with other Goolara offices or subsidiaries around the world. All such entities are governed by this Privacy Statement or are bound by appropriate confidentiality and data transfer agreements.

DISCLOSURE OF DATA

Goolara will not share your personal information with outside third parties without your prior consent, however Goolara will disclose your personal information if required to do so by law, to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or our websites.

Effective Date

The effective date of this policy is August 31st, 2019.