Support and Training
Goolara provides support and training to ensure you have the knowledge needed to use the application. All these
services are provided for free as part of the price for hosted customers, and are included for on-premise customers with
current support and maintenance contracts.
Training Training is provided for individuals or small groups using screen sharing software GoToMeeting. Training
sessions are customized to the needs and interests of the participants. On-site training is available at an extra
Basic Application Support Goolara provides phone and email-based support for customers with questions about
using the functionality of Symphonie. Whether you just have a question about which button to push or how to accomplish
a task, Goolara is there to answer your questions.
Advanced Topics Goolara provides assistance for customers needing assistance with the more sophisticated,
advanced topics in Symphonie, such as creating segments, dynamic content, A/B splits, customized landing pages, etc. Goolara can create
these items for you, or can assist you in creating these items.
Best-Practices Consulting Goolara will help customers with best-practices consulting regarding email marketing
issues. We will help you optimize opt-in rates, open rates, in-box penetration, and more. We will also assist with rendering
issues and will offer suggestions for content design.